• Doctors and registered healthcare professionals to manage their practice, consultations, patient records, and clinic operations efficiently; and
• Patients to search, connect, and consult verified doctors in their locality or online, thereby improving accessibility to quality healthcare.

To use the docr Platform, you must be at least 18 years of age and capable of entering into a legally binding agreement under the applicable laws of India. By using docr, you represent and warrant that you meet these eligibility requirements.

Access to certain features of docr, such as managing consultations, uploading reports, or viewing patient data, may also require professional verification or compliance with specific medical regulations.

Doctors must hold valid licenses or certifications as required by Indian medical authorities to provide professional medical consultation. Clinics and doctors acknowledge that all consultations must be personally provided by licensed doctors listed on docr. Clinics may not permit staff or unauthorized practitioners to provide medical services via the platform. Each doctor is solely responsible for ensuring compliance with employment and service rules applicable to their practice.

Patients using docr must ensure that any information they provide, including medical history, reports, or contact details, is accurate and pertains to them or an authorized dependent.

AMID reserves the right to restrict or revoke access to any user who fails to meet these eligibility criteria, provides false or misleading information, or violates the integrity of the Platform or its associated services.

• Account Creation and Access
  
  To access most features of the Platform, users must have a registered docr account.
  
  
  • Doctor Accounts: Created directly by registered healthcare professionals through the onboarding process on the docr platform.
  • Patient Accounts: Automatically created by docr when a doctor initiates a consultation. This ensures that all relevant consultation data, including medical notes, prescriptions, and history, is securely stored and easily accessible. Patient accounts can also be created directly by regular users from the docr Health mobile application available for android and iOS platforms.
  • In-house Doctor Accounts: Created directly by registered healthcare professionals from their docr Teams dashboard to add more doctors in their in-house team.
  • Clinic Staff Accounts: Created directly by registered healthcare professionals from their dashboard settings to add staff with different roles.
  
  For the automatically created account, upon first login, the patient gains full control over their docr account, including the ability to manage, review, or delete personal data, view consultation details, and interact directly with healthcare providers.
  
  
• Account Responsibility
  
  Users are solely responsible for:
  
  
  • Maintaining confidentiality of their login credentials;
  • Ensuring that information shared under their account is truthful, current, and complete;
  • Immediately notifying docr at info@amidsystems.com if they suspect any unauthorized access or misuse.
  
  docr shall not be held liable for any loss or damage arising from unauthorized account access, unless such breach is directly attributable to negligence or misconduct by AMID.
  
  
• Account Suspension or Termination
  
  AMID reserves the right to suspend or permanently terminate any account if:
  
  
  • False, incomplete, or misleading information is detected;
  • The account is used for unauthorized, illegal, or unethical purposes;
  • Activities conducted through the account violate laws, medical ethics, or internal policies.
  
  In such cases, users may be notified and given an opportunity to rectify the issue before deactivation, unless immediate termination is required by law or security concerns.

• Platform Role and Disclaimer
  
  docr is a digital facilitation platform designed and operated by Advanced MechIntel Dynamics Private Limited (AMID). It connects patients and licensed doctors through online and in-person consultations, record management, and AI-assisted tools.
  
  The Platform itself does not provide medical advice or diagnosis. All healthcare opinions, treatments, or prescriptions are issued solely by independent doctors using their own professional judgment. AMID shall not be responsible for any clinical outcomes, medical errors, or professional conduct of the doctors registered on the Platform.
  
  
• Technology Facilitation
  
  docr functions as a technology intermediary that provides a secure digital environment for booking, consultation management, report sharing, and communication between doctors and patients.
  
  Features such as appointment scheduling, consultation tracking, and AI-based analysis are meant to enhance the user experience, not replace professional expertise.
  
  
• Use of AI and Third-Party Tools
  
  Certain functionalities within docr, such as report interpretation, voice transcription, or symptom analysis, may utilize third-party artificial intelligence (AI) tools or APIs. Data may be processed through these services solely for feature-specific enhancement and in accordance with applicable data protection laws.
  
  By using such features, users acknowledge and consent to the transfer of specific data to third-party AI systems for temporary analysis and output generation. All such data remains securely handled and under AMID’s data governance protocols.
  
  
• No Doctor-Patient Relationship with AMID
  
  Use of docr does not create a doctor-patient relationship between the user and AMID. The relationship exists solely between the patient and the independent doctor providing consultation. AMID’s role is limited to offering a digital channel for interaction and record management.
  
  

• Doctor-Patient Consultations
  
  docr serves as a digital bridge between healthcare providers and patients, enabling secure and seamless consultations, both online and in-person. All interactions facilitated through the platform are recorded and maintained in accordance with applicable privacy and medical record retention laws.
  
  When a doctor initiates a consultation:
  
  
  • The corresponding patient’s docr account is automatically generated (if not already existing), ensuring all data, including medical notes, prescriptions, and health summaries, is linked and preserved under that account.
  • Patients can later log in to view, download, or manage their consultation data independently. Once logged in, the patient assumes full control over their data and its accessibility.
  
  docr merely facilitates communication and record management between the doctor and patient and does not interfere with or alter the medical advice provided.


• Accuracy of Medical Information
  
  All medical information shared on docr, whether through consultations, prescriptions, or uploaded reports, is the responsibility of the healthcare provider. docr does not verify or endorse the accuracy of any medical advice or information exchanged between users.
  
  Patients are encouraged to consult licensed professionals and use docr as a supportive digital tool rather than a substitute for physical medical examination or emergency care.


• Prescriptions and Reports
  
  Doctors can generate digital prescriptions and upload diagnostic reports directly through their docr dashboard. These are automatically synced with the patient’s profile for easy future reference.
  
  
  • All prescriptions generated on docr follow the regulatory standards for e-prescriptions in India.
  • Patients can view or download prescriptions anytime, but editing or tampering with the document is strictly prohibited.
  
  Any misuse or alteration of prescriptions outside the docr platform will be treated as a violation of these Terms of Use and may result in account suspension or legal action.


• Communication and Follow-Ups
  
  docr allows secure messaging and follow-up scheduling between doctors and patients. All communication is encrypted and remains confidential.
  
  Doctors may use AI-assisted tools available within docr, such as report analysis or transcription support, to enhance consultation quality. These tools are assistive in nature and do not override the doctor’s clinical judgment.


• Liability Disclaimer
  
  AMID Systems (the operator of docr) is not a medical entity and does not provide medical advice, diagnosis, or treatment. The platform merely facilitates digital connectivity between licensed healthcare providers and patients.
  
  Any medical decision, diagnosis, or action taken by users based on information received through docr remains their sole responsibility.

• Accuracy of Information
  
  Patients are responsible for providing accurate, truthful, and complete personal and medical information while using the docr platform. This includes their name, contact details, medical history, and any other relevant health-related data.
  
  Any misinformation, omission, or false representation may lead to misdiagnosis, inappropriate treatment, or suspension of services. docr and AMID Systems shall not be held liable for consequences arising from incorrect or incomplete information submitted by patients.


• Account Access and Use
  
  Patient accounts are automatically created when a doctor initiates a consultation for them. Upon first login, patients assume full ownership and control of their docr account and associated medical data.
  
  Patients are responsible for maintaining the confidentiality of their login credentials and must immediately notify docr at info@amidsystems.com in case of any unauthorized access or suspected misuse of their account.


• Appropriate Use of Platform
  
  Patients must use the docr platform strictly for legitimate healthcare purposes. Any attempt to exploit, abuse, or misuse the platform, including but not limited to sharing false data, impersonation, or harassment of healthcare providers, will result in account suspension and potential legal action.
  
  Patients are also expected to maintain respectful communication with doctors and support staff at all times.


• Medical Compliance
  
  Patients are encouraged to follow medical advice provided by their respective doctors during consultations conducted on docr. The platform is not a substitute for emergency medical services or hospital care.
  
  In case of any worsening symptoms, patients should immediately seek in-person medical attention or contact emergency services. docr cannot be held responsible for outcomes arising from the patient’s non-compliance with prescribed treatment or medical advice.


• Ownership and Control of Data
  
  Once logged in, patients have complete control over their medical data, consultation records, and uploaded documents. They may view, download, or delete data as permitted under docr’s data retention policies.
  
  However, deletion of certain data may restrict access to ongoing consultations or prevent retrieval of past medical records. docr recommends patients download important records before requesting deletion.

• Payment Overview
  
  docr currently facilitates appointments and consultations between doctors and patients. While the platform supports digital record-keeping and management, **payment processing is currently handled manually**.
  
  All payments for consultations or subscriptions are to be made **directly to the personal bank account of the platform administrator** (until integrated payment gateways are introduced). Users will be informed of official payment instructions through verified communication channels.


• Platform Fees and Subscriptions
  
  Doctors and patients may be subject to annual or periodic subscription fees depending on the type of service or feature they access.
  
  Future upgrades such as AI features, custom clinic add-ons, or franchise integrations may carry separate pricing as communicated via official docr channels or the AMID Systems website.


• Manual Payment Disclaimer
  
  docr and AMID Systems shall not be responsible for payments made to unofficial sources, incorrect accounts, or fraudulent intermediaries. Users must confirm payment instructions through official emails ending with info@amidsystems.com only.


• Payment Partners
  
  Payment processing may be handled through secure third-party gateways (such as Razorpay, Stripe, or similar providers). These gateways collect limited transaction-related data as per their own privacy policies, accessible to users before completing any payment.
  
  docr will continue to ensure compliance with data protection laws when there are any service related changes in such integrations and notify users of any changes to payment handling or associated terms.


• Refunds and Cancellations
  
  Refunds, if applicable, are processed at the sole discretion of AMID Systems based on the validity of the claim and the payment mode used. Users requesting refunds must provide sufficient transaction details and proof of payment.
  
  Cancellations of consultations or subscriptions are subject to docr’s internal policies. Fees once paid are generally non-refundable unless otherwise stated in writing.


• Taxation and Legal Compliance
  
  All payments are subject to applicable taxes as per Indian law. Users are responsible for ensuring that their transactions comply with any regional tax obligations or reporting requirements.
  
  AMID Systems reserves the right to update its pricing structure, introduce payment gateways, and modify its fee policies at any time. Any such changes will be communicated clearly through the platform or via registered user email IDs.

• Overview
  
  docr Tokens are digital units that may be used to access certain AI-powered features and services available on the Platform. Tokens do not constitute legal tender, electronic money, stored value, virtual currency, or any other financial instrument, and have no monetary value outside the Platform.
  
  
• Token Consumption
  
  Different AI features may consume different numbers of docr Tokens depending on the nature, complexity, duration, computational resources, or other technical requirements of the requested operation. Any token estimates displayed before an operation are provided solely for informational purposes and should not be interpreted as a binding commitment.
  
  
• Variations in Consumption
  
  AI-generated outputs may occasionally require additional computational resources, repeated processing, or extended execution due to the nature of artificial intelligence systems. Accordingly, the number of docr Tokens consumed for similar requests may vary between operations. Such variations shall not constitute a defect in the Platform or give rise to any claim for refund, compensation, or credit.
  
  
• Right to Modify Token Usage
  
  AMID reserves the sole and absolute right to determine, modify, increase, decrease, or otherwise revise the number of docr Tokens required for any feature, operation, or service at any time without prior notice or user consent. Such changes may take effect immediately upon publication or implementation within the Platform.
  
  
• No Ownership
  
  Users receive a limited, revocable license to use docr Tokens solely within the Platform. Purchase of docr Tokens does not create any ownership interest or property right in the tokens.
  
  
• No Refund of Tokens
  
  Except where required by applicable law, purchased, allocated, complimentary, promotional, bonus, expired, partially used, or fully used docr Tokens are non-refundable, non-transferable, non-exchangeable, and may not be redeemed for cash, credit, or any other consideration.
  
  

• Ownership
  
  All intellectual property rights in and to the docr platform, including but not limited to the software, codebase, interface design, logo, brand name, database structure, and content, are owned and operated by Advanced MechIntel Dynamics Private Limited (AMID Systems), headquartered in Indore, Madhya Pradesh, India.
  
  The docr name and branding may, in the future, be used under a franchise or subsidiary model of AMID Systems, but such usage will remain governed by applicable licensing agreements and internal policies.


• License to Use
  
  AMID Systems grants users (doctors and patients) a limited, non-exclusive, non-transferable, and revocable license to use the docr platform solely for lawful purposes consistent with its intended use.
  
  This license does not convey any ownership rights over the platform or its underlying intellectual property. Any attempt to copy, modify, reverse engineer, resell, or distribute the platform or its components without written consent from AMID Systems is strictly prohibited.


• User Content and Contributions
  
  Users may upload certain content such as profile photos, clinic details, reports, consultation notes, and media files. By submitting such data to docr, users grant AMID Systems a limited right to store, process, and display that content solely for platform functionality and user experience enhancement.
  
  AMID does not claim ownership over any user-submitted content but reserves the right to remove or restrict access to any material that violates intellectual property laws, medical ethics, or internal platform guidelines.


• Trademarks and Branding
  
  “docr,” its logo, iconography, and associated brand assets are proprietary trademarks of AMID Systems. Unauthorized use, reproduction, or imitation of these marks for commercial or promotional purposes is strictly forbidden.
  
  Doctors enrolled under the docr franchise or partnership model may be granted limited branding rights through written authorization. Any misuse of such assets may result in termination of agreements or legal action.


• Third-Party Content
  
  The docr platform may display content, logos, or information belonging to third parties such as AI providers, medical databases, or hosting services. All such intellectual property remains the exclusive property of their respective owners.
  
  docr and AMID Systems make no claim of ownership over any third-party IP integrated into the platform.


• Reporting Infringements
  
  If you believe your intellectual property rights have been violated on the docr platform, please notify us with proper documentation at info@amidsystems.com.
  
  AMID Systems will review and, where appropriate, remove or disable access to the allegedly infringing content within a reasonable timeframe, in accordance with applicable legal requirements.

• Commitment to Privacy
  
  docr and AMID Systems are committed to protecting user privacy and personal data. All information collected on the platform is handled in accordance with applicable data protection laws. By using docr, users consent to the collection, storage, and processing of their data as described in this section and the Privacy Policy.


• Data Collection and Usage
  
  • Doctors: Professional details including clinic information, qualifications, and appointment schedules are collected to facilitate bookings, manage consultations, and enhance doctor visibility on the platform.
  • Patients: Personal and medical information, such as medical history, consultation notes, uploaded reports, contact details, and AI-analyzed data, is collected to ensure continuity of care, allow future access, and provide personalized services.
  
  This data may also be used for analytics, platform improvements, and AI-assisted features while maintaining user confidentiality.


• Data Security
  
  All collected data is securely stored using industry-standard encryption and access controls. Only authorized personnel or systems may access sensitive information, and all third-party integrations, including AI services, operate under strict data protection agreements.


• User Control
  
  Patients automatically receive full control over their data once they log in to their docr account. Users can view, download, or request deletion of their consultation records and other personal information. docr retains only the data necessary for platform operation and compliance purposes.


• Third-Party AI Services
  
  Some features may use third-party AI tools for report analysis, symptom evaluation, or transcription. Data shared with these services is limited to the feature scope and handled securely. Doctors choose whether to use AI-assisted features, and all AI-processed data remains under the user’s control.

• Platform Disclaimer
  
  docr is a digital platform facilitating connections between licensed healthcare providers and patients. AMID Systems is not a medical service provider and does not give medical advice, diagnosis, or treatment.
  
  Users acknowledge that all medical decisions are made solely by the healthcare provider and that docr acts only as a facilitator.


• No Liability for Outcomes
  
  AMID Systems shall not be liable for any:
  
  
  • Loss, injury, or harm resulting from consultations, prescriptions, or treatment advice;
  • Inaccuracies or omissions in medical records or AI-assisted analyses;
  • Misuse or unauthorized access to accounts; or
  • Delays, interruptions, or technical issues in platform operation.
  
  Use of docr is at the user’s own risk, and patients are advised to seek in-person care for emergencies or critical medical conditions.


• Limitation of Monetary Liability
  
  To the maximum extent permitted by law, the total liability of AMID Systems arising from or related to the use of docr shall not exceed the amount paid by the user for subscription fees in the six (6) months preceding the claim.


• Exclusions
  
  This limitation does not exclude liability for:
  
  
  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation; or
  • Any other liability which cannot be excluded or limited under applicable law.

• User Indemnification
  
  Users agree to indemnify, defend, and hold harmless AMID Systems, docr, and their affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
  
  
  • Use of the docr platform in violation of these Terms of Use;
  • Misrepresentation or inaccurate information provided by the user;
  • Unauthorized access to accounts or misuse of platform features;
  • Violation of applicable laws, regulations, or medical ethics during consultations.
  
  This indemnity obligation applies regardless of whether the claim arises directly or indirectly from the actions of the user.


• Third-Party Claims
  
  Users shall also indemnify AMID Systems against claims brought by third parties resulting from the user’s conduct, including but not limited to:
  
  
  • Intellectual property infringement;
  • Defamatory, offensive, or unlawful content uploaded to the platform;
  
  AMID Systems reserves the right to assume sole control of the defense and settlement of any claim while the user cooperates fully in such defense.

• Changes to Terms
  
  AMID Systems reserves the right, at its sole discretion, to modify, update, or revise these Terms of Use, the Privacy Policy, or any other guidelines governing the use of docr at any time.
  
  Users are encouraged to review the Terms periodically to stay informed of any changes. Continued use of the platform after modifications constitutes acceptance of the updated terms.


• Platform Updates
  
  docr may introduce new features, services, or pricing structures and may discontinue or restrict existing ones at any time. Such updates will be implemented without prior notice if necessary for legal compliance, technical improvements, or security reasons.


• Notification
  
  While AMID Systems may notify users via email or platform alerts regarding significant changes, it is the responsibility of the user to remain informed of the Terms and Policies governing docr usage. Failure to comply with updated terms may result in restricted access or account suspension.

• Governing Law
  
  These Terms of Use, and any disputes arising from or relating to the use of the docr platform, shall be governed by and construed in accordance with the laws of the Republic of India. Users agree to comply with all applicable Indian laws while using the platform.


• Jurisdiction
  
  Any legal proceedings or disputes arising from the use of docr shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India. Users expressly consent to this jurisdiction and waive any objections based on venue or inconvenient forum.


• Resolution of Disputes
  
  Users are encouraged to contact docr support at info@amidsystems.com to attempt informal resolution of any disputes before initiating formal legal proceedings.
  
  Nothing in this section shall limit AMID Systems’ right to seek injunctive or equitable relief in cases of violation of intellectual property rights, unauthorized use, or data breaches.

• Support and Inquiries
  
  For any questions, concerns, or support related to the docr platform, users may contact AMID Systems at:
  
  info@amidsystems.com
  
  Our team strives to respond to all inquiries promptly and assist users with account issues, data access requests, or general platform guidance.


• Business and Partnership Inquiries
  
  For franchise opportunities, partnerships, or collaboration proposals, please reach out to the same contact email. Official communications should clearly indicate the nature of the inquiry to ensure timely handling by the appropriate team.


• Feedback
  
  Users are encouraged to provide feedback about platform features, usability, or AI-assisted tools. All feedback may be used to improve docr and enhance the user experience.
  
  By submitting feedback, users grant AMID Systems a non-exclusive, royalty-free license to use, modify, and implement suggestions or ideas without obligation.