This Refund Policy governs all payments made to Advanced MechIntel Dynamics Private Limited ("AMID", "we", "our", or "us") for services provided through the docr platform ("Platform"). By purchasing any subscription, service, implementation, or other paid offering from docr, you acknowledge that you have read, understood, and agree to this Refund Policy, including our Privacy Policy or Terms of Use.

If you do not agree with this policy or any part of it, you must immediately contact support to get swift resolutions regarding your concerns or discontinue the use of the Platform if deemed necessary.

docr’s objective is to foster transparency, trust, and convenience in digital healthcare. As such, AMID reserves the right to modify these refund policies of the Platform at its discretion, provided such changes continue to comply with applicable laws and regulations.

All payments made to docr are considered final unless expressly approved by AMID in accordance with this Refund Policy. Refunds are not guaranteed under any circumstances and remain solely at the discretion of AMID where permitted by applicable law.

A refund may only be considered under the following circumstances:

• The Platform has failed to deliver the specific services or deliverables that were explicitly promised in writing by AMID.
• The failure is directly attributable to AMID and not due to user actions, third party services, internet connectivity, force majeure events, or circumstances beyond AMID's reasonable control.
• The customer provides sufficient documentation or evidence supporting the claim.
• The request is made within thirty (30) calendar days from the date of payment.

Refunds will generally not be granted in the following situations:

• More than thirty (30) calendar days have elapsed from the date of payment.
• The Platform has been actively used for one month or longer.
• The user changes their mind after purchase.
• The user no longer requires the service.
• The user is dissatisfied due to feature preferences, workflow differences, or business expectations that were not explicitly promised by AMID.
• Service interruptions caused by third party providers, internet failures, cloud infrastructure providers, payment gateways, telecommunications services, or force majeure events.
• Account suspension or termination resulting from violations of the Terms of Use or applicable law.
• Failure by the user to properly configure, operate, or use the Platform according to the provided documentation or guidance.

Subscription fees for docr plans are generally non refundable. Users may cancel future renewals at any time, but cancellation does not entitle the user to a refund for the current billing period unless AMID determines that the refund request qualifies under this Policy.

• Purchased docr Tokens.
• Complimentary or promotional tokens.
• Partially used tokens.
• Fully consumed tokens.
• Expired tokens.
• Tokens consumed by AI features or other Platform services.

If you experience any issue while using the Platform, we encourage you to contact our support team. Our primary objective is to understand the issue and provide a timely resolution rather than process a refund.

Support may include troubleshooting, technical assistance, account guidance, configuration help, or other reasonable measures necessary to resolve the reported issue.

Submitting a support request does not create any obligation on the part of AMID to issue a refund.

For any questions or support regarding your purchase or use of the Platform, please contact:

Email: info@amidsystems.com

Please include:

• Registered account details.
• Proof of payment, if applicable.
• Date of transaction.
• A detailed description of the issue.
• Any relevant screenshots or supporting information.